Reported Outages

Network outage on CHI@TACC Auth 8 2018

Resolved Posted by Cody Hammock on August 08, 2018
Outage start Wednesday, August 08, 2018 10:56 a.m.
Expected end Wednesday, August 08, 2018 11:23 a.m.

Starting at 10:56 AM until 11:23 AM networking to instances at CHI@TACC was unavailable. We believe that connectvitiy has been restored. If you are continuing to experience issues with networking to your instnaces, please let us know using our help desk (https://www.chameleoncloud.org/user/help/)

Connectivity issues to CHI@UC instances

Resolved Posted by Pierre Riteau on August 03, 2018
Outage start Friday, August 03, 2018 4 a.m.
Expected end Friday, August 03, 2018 6 p.m.

Update: We believe that the connectivity issues are resolved. If you encounter any problem, please let us know via our help desk.

We are investigating connectivity issues to some CHI@UC instances. We're sorry for the interruption of service.

Short interruption of external connectivity for UC stitchable VLANs

Resolved Posted by Pierre Riteau on June 15, 2018
Outage start Wednesday, June 20, 2018 6 a.m.
Expected end Wednesday, June 20, 2018 6:30 a.m.

On Wednesday June 20, between 6 AM and 6:30 AM Central Time, a network maintenance will impact external connectivity of UC stitchable networks. This will only impact you if you are using the External Testbed Stitching feature on CHI@UC. The actual outage should be only 5 minutes, but the entire 30 minutes window is reserved.

KVM cloud unavailable

Resolved Posted by Pierre Riteau on June 12, 2018
Outage start Monday, June 11, 2018 12 p.m.
Expected end Tuesday, June 12, 2018 5:30 a.m.

Starting from midday yesterday, you may have experienced issues with accessing the KVM cloud or starting instances. We believe these issues have now been resolved. Please open a ticket if you experience any problem.

Maintenance on CHI@UC

Resolved Posted by Pierre Riteau on June 06, 2018
Outage start Wednesday, June 06, 2018 2 a.m.
Expected end Wednesday, June 06, 2018 5 p.m.

All nodes on CHI@UC are reserved for a maintenance on Wednesday, June 6, from 2 AM to 5 PM Central Daylight Time. CHI@TACC will remain available during this time.

Planned maintenance on CHI@UC

Resolved Posted by Pierre Riteau on May 25, 2018
Outage start Tuesday, May 29, 2018 2 a.m.
Expected end Tuesday, May 29, 2018 5 p.m.

All nodes on CHI@UC are reserved for a planned maintenance on Tuesday, May 29, from 2 AM to 7 PM Central Daylight Time. This maintenance is in preparation for switching the testbed to a multi-region configuration. CHI@TACC will remain available during this time.

CHI@TACC Network instability

Resolved Posted by Cody Hammock on May 25, 2018
Outage start Friday, May 25, 2018 9:36 a.m.
Expected end Friday, May 25, 2018 10:56 a.m.

RESOLVED: The problem with the networking has been resolved. We will continue to monitor the system to ensure that there are no further issues. If you are still having difficulty, please submit a ticket at https://www.chameleoncloud.org/user/help/

CHI@TACC is currently experiencing network instability that is affecting instances. Access to instances and services for CHI@TACC may become unavailable as we troubleshoot and correct this problem. We apologize for the inconvenience.

Planned maintenance on CHI@TACC for configuration changes

Resolved Posted by Pierre Riteau on May 16, 2018
Outage start Tuesday, May 22, 2018 6 a.m.
Expected end Tuesday, May 22, 2018 6 p.m.

UPDATE: The work is complete, and CHI@TACC has been returned to production.

We are planning a maintenance on CHI@TACC to apply configuration changes with the aim of improving performance of the system. This maintenance is scheduled to start from 6 AM Central Time on Tuesday, May 22. All available nodes have been reserved until 6 PM Central Time. Instances launched on existing reservations may experience some interruptions of connectivity during the day.

Network outage on CHI@TACC May 4 2018

Resolved Posted by Cody Hammock on May 04, 2018
Outage start Friday, May 04, 2018 10 a.m.
Expected end Friday, May 04, 2018 2:25 p.m.

UPDATE: Network service has been restored.

Connectivity to all nodes on CHI@TACC is disrupted. We are investigating this issue.

Planned maintenance on CHI@UC for configuration changes

Resolved Posted by Pierre Riteau on May 02, 2018
Outage start Tuesday, May 08, 2018 5 a.m.
Expected end Wednesday, May 09, 2018 6 p.m.

We are planning a maintenance on CHI@UC to apply configuration changes with the aim of improving performance of the system. This maintenance is scheduled to start from 5 AM Central Time on Tuesday, May 8. All nodes have been reserved until 6 PM Central Time on Wednesday, May 9, though we anticipate to restore availability sooner as we complete the maintenance operation.