Reported Outages

Power outage at CHI@UC

Resolved Posted by Jonathan Pastor on July 28, 2016
Outage start Thursday, July 28, 2016 2:30 p.m.
Expected end Friday, July 29, 2016 12 p.m.

Update: CHI@UC is once again available following the outage.

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CHI@UC will be unavailable until tomorrow morning. Power to the building housing the resources will not be turned on until 6am. Once we have power, we'll begin the process of bringing up the cluster. We're hoping to resolve this outage by mid morning. Thank you for your patience.

CHI@UC is unavailable due to an issue with the UC authentication server

Resolved Posted by Jonathan Pastor on July 11, 2016
Outage start Monday, July 11, 2016 3:30 p.m.
Expected end Monday, July 11, 2016 5:50 p.m.

Update: Connection to the authentication server has been reestablished, CHI@UC is now operational.

CHI@UC is temporarily unavailable due to a problem with our authentication server located at Chicago. We currently do not have an ETA on when the server will be available again.

KVM@TACC is experiencing some issues with its networking infrastructure

Resolved Posted by Jonathan Pastor on June 23, 2016
Outage start Thursday, June 23, 2016 11 a.m.
Expected end Thursday, June 23, 2016 2:25 p.m.

Update: The issue has been resolved.

KVM@TACC is experiencing some issues with its networking infrastructure. Access to instances may not be possible. We expect to restore availability later today.

CHI@UC unavailable due to power work

Resolved Posted by John Roberts on May 27, 2016
Outage start Friday, June 17, 2016 2 a.m.
Expected end Tuesday, June 21, 2016 9:50 a.m.

Update: CHI@UC has been restored. Thank you for your patience. If you experience any issue please open a ticket via our helpdesk.

We have received notice from the building housing the CHI resources at the University of Chicago that they will be performing power work starting on Friday, June 17th 2016.

CHI@UC unavailable due to power work in datacenter

Resolved Posted by Jonathan Pastor on May 02, 2016
Outage start Monday, May 09, 2016 3 a.m.
Expected end Tuesday, May 10, 2016 3 a.m.

REMINDER:

Dear Chameleon users,

We have received short notice from the building that they will be performing power work in the datacenter housing the CHI resources at the University of Chicago on Monday, May 9th 2016.

CHI@UC will be unavailable starting at 08:00 AM CST. Work is expected to last approximately 12 hours plus recovery time on our end. An all clear message will be sent out once the work has been completed.

NOTE: Instances may not be available after the maintenance period. We recommend that you snapshot your work ahead of time.

Software update for KVM@TACC

Resolved Posted by Cody Hammock on February 25, 2016
Outage start Tuesday, March 01, 2016 1 a.m.
Expected end Tuesday, March 01, 2016 3 a.m.

Update: The work has been completed.

In order to apply routine software updates, the Chameleon virtualization cluster at TACC (KVM@TACC) will be unavailable on Tuesday March 1, 2016 from 7:00 to 9:00 AM Central Time. During the work all API endpoints, the dashboard, and networking will be unavailable. Instances are not expected to be interrupted, but will not be accessible.

CHI@TACC unavailable due to configuration issue

Resolved Posted by Pierre Riteau on February 22, 2016
Outage start Monday, February 22, 2016 10:30 a.m.
Expected end Monday, February 22, 2016 6:30 p.m.

We discovered a configuration problem related to the upgrade of CHI@TACC which meant that since service was resumed on Friday, your instances could have been scheduled on different nodes than the ones you reserved. If during the week-end you gathered experiment results that require specific hardware, you should unfortunately discard them.

While we fixed this issue, we had have to terminate all active reservations and instances.

CHI@UC unavailable due to hardware issues

Resolved Posted by Pierre Riteau on February 17, 2016
Outage start Thursday, February 18, 2016 8 a.m.
Expected end Friday, February 19, 2016 3 p.m.

Update: CHI@UC is now available as we have finished migrating services to a new server.

CHI@UC was scheduled to be unavailable for a short period of time from 08:00 AM on Thursday, February 18, 2016 in order to apply security updates and perform a small hardware maintenance. Due to hardware issues we needed to extend the maintenance.

CHI@TACC Software Upgrade

Resolved Posted by Cody Hammock on February 11, 2016
Outage start Monday, February 15, 2016 12 a.m.
Expected end Monday, February 22, 2016 12 a.m.

CHI@TACC has been upgraded to OpenStack Liberty, and has been restored to service.

Users who use automation should note that the network ID used when booting nodes has changed, and how has the UUID 915853fe-10c5-4dac-a402-ef1ebc53e427.

KVM@TACC is temporarily unavailable

Resolved Posted by Pierre Riteau on February 01, 2016
Outage start Sunday, January 31, 2016 2 p.m.
Expected end Monday, February 01, 2016 8 a.m.

Update: The issue has been resolved.

KVM@TACC is temporarily unavailable due to a networking issue. We expect to restore availability later today.