Reported Outages

Ticketing system e-mail outage

Resolved Posted by Francois Halbach on October 15, 2021
Outage start Wednesday, October 13, 2021 12 a.m.
Expected end Friday, October 15, 2021 6 p.m.

The helpdesk email help@chameleoncloud.org is currently non-operational. New tickets and ticket replies submitted by e-mail are not being delivered.

New tickets and replies can still be sent via the 'My Tickets' portal page:
https://chameleoncloud.org/user/help/

It is unclear when the ticketing system will be restored, we apologize for the inconvenience.

Swift Object store still down for CHI@UC

Resolved Posted by Michael Sherman on October 05, 2021
Outage start Monday, October 04, 2021 9:30 a.m.
Expected end Tuesday, October 05, 2021 1:33 p.m.

Update: 1:30 PM - The object store is now available.

The swift object store for CHI@UC is still down as of 9:30 AM October 5th, we expect resolution by mid-day.

Storage outage at TACC

Resolved Posted by Cody Hammock on September 29, 2021
Outage start Wednesday, September 29, 2021 11:12 p.m.
Expected end Thursday, October 07, 2021 8:36 a.m.

The storage system at TACC is currently unavailable. This outage affects launching new instances for CHI@TACC, the object storage for CHI@TACC, and currently running, and starting new instances in KVM@TACC. 

It is unclear when services can be restored, and we apologize for the inconvenience.

Planned maintainance at CHI@UC for transition to new hardware

Resolved Posted by Michael Sherman on September 27, 2021
Outage start Monday, October 04, 2021 9 a.m.
Expected end Tuesday, October 05, 2021 8:32 p.m.

Update: 7:30pm CST:   Existing user instances are reachable, and baremetal nodes can be deployed.

Update: 8:30pm CST: Regular functionality is restored, with the following exceptions
- Heat Orchestration may encounter issues.
- Bring-your-own-controller SDN experiments at UC are not available.
- Gnocchi at UC is not available, but was also completely unused.

This page will be updated as services are tested.

Launch issues at CHI@TACC

Resolved Posted by Francois Halbach on September 02, 2021
Outage start Thursday, September 02, 2021 12:30 p.m.
Expected end Friday, September 03, 2021 12:30 p.m.

Update: The issue has been resolved.

CHI@TACC is experiencing launch issues for new instances since today at 12:30 PM. We are investigating and will provide an update once functionality is restored. CHI@UC is still available at https://chi.uc.chameleoncloud.org.

KVM@TACC Urgent Outage 26 Aug 2021

Resolved Posted by Cody Hammock on August 26, 2021
Outage start Thursday, August 26, 2021 2 p.m.
Expected end Thursday, August 26, 2021 3:33 p.m.

Update: Maintenance is complete

In order to address recent stability concerns on KVM@TACC, maintenance will be performed today, August 26, 2021, from 2:00PM (CDT) to 4:00PM (CDT). During this time all instances will continue to run, but will be inaccessbile until the work is complete.

TACC Emergency Network Outage 24 August 2021

Resolved Posted by Cody Hammock on August 24, 2021
Outage start Tuesday, August 24, 2021 6 p.m.
Expected end Tuesday, August 24, 2021 7 p.m.

Update: The maintenance was completed on schedule.

An emergency network outage at TACC has been scheduled for this afternoon, Tuesday, August 24th, from 6:00PM (CDT) to 7:00PM (CDT). Systems will be inaccessible during this time, but running instances will not be impacted. CHI@UC and Jupyter will not be affected.

Ticket system outage

Resolved Posted by Cody Hammock on August 24, 2021
Outage start Tuesday, August 24, 2021 10 a.m.
Expected end Tuesday, August 24, 2021 1:46 p.m.

Update: Maintenance is complete.

TACC will be conducting maintenance and upgrade on the ticketing system today from approximately 10:00AM to 5:00PM (CDT). During this time tickets submission and accessing tickets from the Chameleon portal will be unavailable.

Outage at CHI@UC 2021-08-06

Resolved Posted by Jason Anderson on August 06, 2021
Outage start Friday, August 06, 2021 9:15 a.m.
Expected end Friday, August 06, 2021 10:15 a.m.

We are experiencing an unplanned outage of the CHI@UC site and the JupyterHub environment. We're working to figure out what's up and to restore service asap.

JupyterHub maintenance outage on 2021-08-12

Resolved Posted by Mark Powers on August 03, 2021
Outage start Thursday, August 12, 2021 12 p.m.
Expected end Thursday, August 12, 2021 3 p.m.

Update: The maintenance is complete. Please log out before using jupyterhub before returning to work


There will be an outage for JupyterHub on Thursday, August 12 starting at noon expected to take 3 hours for minor updates.