Reported Outages

JupyterHub maintenance outage on 2021-08-12

Resolved Posted by Mark Powers on August 03, 2021
Outage start Thursday, August 12, 2021 12 p.m.
Expected end Thursday, August 12, 2021 3 p.m.

Update: The maintenance is complete. Please log out before using jupyterhub before returning to work


There will be an outage for JupyterHub on Thursday, August 12 starting at noon expected to take 3 hours for minor updates.

Power Maintenance at CHI@UC July 19, 2021

Resolved Posted by Michael Sherman on July 12, 2021
Outage start Sunday, July 18, 2021 9:10 p.m.
Expected end Tuesday, July 20, 2021 7:13 p.m.

UPDATE: We've cleared the issues with power management and the CHI@UC site should be stablized. Please file help desk tickets if your individual instance is having trouble coming back online.


There will be a total outage for the CHI@UC site on Monday, July 19th, due to maintenance on the power system in the data center.

In addition, JupyterHub and Trovi will not be available.

Stiching outage for CHI@UC 06/30/2021

Resolved Posted by Michael Sherman on June 30, 2021
Outage start Wednesday, June 30, 2021 11:08 a.m.
Expected end Thursday, July 01, 2021 7:16 p.m.

Update: Service is restored. If you continue to see issues, please let us know via the helpdesk.


The Network Stitching feature on CHI@UC is currently non-functional.

No traffic will flow over stitched links, either new or pre-existing.  This will impact any experiment on CHI@UC that uses them.

It is caused by an upstream issue, namely a network outage at ANL affecting Chameleon-EXOGENI vlans 3290-3299.

KVM@TACC Unavailable May 3, 2021

Resolved Posted by Cody Hammock on May 03, 2021
Outage start Monday, May 03, 2021 8 a.m.
Expected end Monday, May 03, 2021 12 p.m.

Update: Service is restored. If you continue to see issues, please let us know via the helpdesk.

Starting in the morning of May 3, 2021 services and instanaces on KVM@TACC has been sporadically unavailable. Staff is working to restore access.

Launch and lease creation issues at CHI@TACC

Resolved Posted by Francois Halbach on April 27, 2021
Outage start Monday, April 26, 2021 6 p.m.
Expected end Tuesday, April 27, 2021 6 p.m.

Resolved: This outage has been resolved.

CHI@TACC is experiencing launch and lease creation issues for new instances since April 26th. We are investigating and will provide an update once functionality is restored. CHI@UC is still available at https://chi.uc.chameleoncloud.org.

Floating IP issues at CHI@UC

Resolved Posted by Zhuo Zhen on April 26, 2021
Outage start Friday, April 23, 2021 12:30 p.m.
Expected end Monday, April 26, 2021 11:11 a.m.

Resolved: The floating IP issue has been corrected.

CHI@UC is experiencing floating IP issues since Friday. The floating IPs are in "ERROR" status and can't be used to ssh to the instances. We are investigating and will provide an update once functionality is restored. CHI@TACC is still available at https://chi.tacc.chameleoncloud.org.

Stiching outage for CHI@TACC 04/06/2021

Resolved Posted by Cody Hammock on April 06, 2021
Outage start Tuesday, April 06, 2021 9:20 a.m.
Expected end Tuesday, April 13, 2021 3:07 p.m.

All stitchable VLANs should now be restored.

As of approximately 9:20 AM April 6th 2021, a fiber optic maintenance began that has interrupted stitchable networking at TACC. This does not affect network stitching for other sites.

Launch issues at CHI@TACC

Resolved Posted by Francois Halbach on March 29, 2021
Outage start Friday, March 26, 2021 6 p.m.
Expected end Monday, March 29, 2021 1:56 p.m.

Resolved: Chameleon staff has confirmed that the launch issue has been corrected.

CHI@TACC is experiencing launch issues for new instances since Friday. We are investigating and will provide an update once functionality is restored. CHI@UC is still available at https://chi.uc.chameleoncloud.org.

CHI@TACC experiment network disruption

Resolved Posted by Jason Anderson on March 24, 2021
Outage start Wednesday, March 24, 2021 4:40 p.m.
Expected end Wednesday, March 24, 2021 7:45 p.m.

We're currently experiencing issues with experimental networks at CHI@TACC, which affects external connectivity to your bare metal instances via, e.g., SSH.

Stiching outage for CHI@TACC

Resolved Posted by Cody Hammock on March 19, 2021
Outage start Monday, February 22, 2021 12 a.m.
Expected end Friday, March 26, 2021 12 p.m.

As of February 22, 2021 the path for stitable networking has been interrupted on the TACC side. The TACC site networking team is aware of this issue and is pursuing a solution.