Reported Outages

This outage has been resolved, and CHI@NU is fully operational.

The CHI@NU site is currently inaccessible due to unexpected issues during a service upgrade. Any running nodes should be unaffected, but are currently inaccessible, along with the Horizon WebUI and API. Other sites are unaffected.

If this outage interrupts your work, feel free to use resources at another site, and please let us know via the helpdesk if you have a use-case that requires the CHI@NU site.

Outage Start: 2022-02-10 16:14

Outage End: 2022-02-10 17:38

Update: this outage has been resolved.

Due to a networking issue at TACC, CHI@TACC, KVM@TACC, and CHI@EDGE are currently unavailable. 

This affects site access as well as already running resources.

Site networking staff are investigating, but there is no ETA for resolution at this time.

Update - 3:09 PM CST - The outage should now be resolved.

Due to an upstream hardware failure, L2 stitching connectivity, and the creation of new instances is failing at CHI@UC.

Existing instances not using stitching or the SharedWAN network are not affected.

Site networking staff are investingating, but there is no ETA for resoluton at this time.

Update: This maintenance has been reschedule for Feb 25th. Phase2 nodes (all nodes starting with names nc...) will be mostly unaffected.

On Tuesday, Feb 1st, there will be a short interruption the management network for CHI@UC due to network upgrades.

During this time, it will not be possible to create new instances, or change the power state of existing ones. Running instances will not be interrupted.

Resolved: The network maintenance at TACC was completed at 1:19 PM (CST) on Sunday, November 28

Network maintenance will be carried out between 10:00 AM and 4:00 PM (CST) on Sunday, November 28. Access to all TACC systems (CHI@TACC, KVM@TACC, and Chameleon Portal) will be unavailable during this time. Instances will continue to run, but users will have no access to TACC-based services and systems until the upgrade is complete.

Update: The outage is now over. Jupyterhub, Trovi, and CHI@UC are now available.

Important Note: Instances created prior to the outage are available, but must be powered back on manually. You can do so via the web ui, or other CLI / API as you prefer. They were shut down prior to the outage to avoid any data-loss.

There will be a total outage for the CHI@UC site 6pm, Friday November 19th - 12pm, Monday November 22nd, due to maintenance on the power system in the data center.

Due to a certificate expiration, the authentication system for the Chameleon sites is effectively online, preventing web and CLI-based logins. This affects all Chameleon sites, the user portal, and the Jupyter environment.

We are working with the team providing the certificate service and will update when it is back online.

Update 3:35pm: Access has been restored. Please let us know if you continue to see issues.

The chameleon Jupyterhub is currently not accessible, as of ~2:40 PM today.

We believe the cause to be related to a network configuration change, and are investigating.

We'll update here with an ETA or resolution.

The helpdesk email help@chameleoncloud.org is currently non-operational. New tickets and ticket replies submitted by e-mail are not being delivered.

New tickets and replies can still be sent via the 'My Tickets' portal page:
https://chameleoncloud.org/user/help/

It is unclear when the ticketing system will be restored, we apologize for the inconvenience.