Reported Outages

Network down for CHI@TACC instances 2019-04-09

Resolved Posted by Francois Halbach on April 09, 2019
Outage start Tuesday, April 09, 2019 10:42 a.m.
Expected end Tuesday, April 09, 2019 2:58 p.m.

UPDATE: Instance networking has been restored. 

CHI@TACC is experiencing networking issues preventing access to instances. We are working to correct the problem, and will update when service has been restored.

Thanks,

The Chameleon Team

Network down for CHI@TACC instances 2019-04-05

Resolved Posted by Cody Hammock on April 05, 2019
Outage start Friday, April 05, 2019 4:17 p.m.
Expected end Friday, April 05, 2019 6:39 p.m.

UPDATE: Instance networking has been restored. 

?CHI@TACC is experiencing issues with public facing networking to instances. We are working to correct the problem, and will update when service has been restored.

Thanks,

The Chameleon Team

Systems maintenance for CHI@UC

Resolved Posted by Jason Anderson on April 05, 2019
Outage start Wednesday, April 10, 2019 9 a.m.
Expected end Wednesday, April 10, 2019 1 p.m.

We will be performing a disk upgrade for the cluster control nodes on Wednesday starting at 9am. The UC site and the Jupyter Notebook environment will be unavailable during this maintenance window. The TACC site will remain operational.

TACC Maintenance 31 March, 2019

Resolved Posted by Cody Hammock on March 29, 2019
Outage start Sunday, March 31, 2019 8 a.m.
Expected end Sunday, March 31, 2019 10:53 a.m.

UPDATE:
At this time, maintenance has been finished.

Access to all TACC systems will be unavailable from 8:00 AM CDT until 4:00 PM CDT on March 31, 2019 to allow for upgrades to the TACC core network hardware. Instances will continue to run, but users will have no access to CHI@TACC, KVM@TACC and the ChameleonCloud portal until the upgrade is complete.

Outage for CHI@TACC

Resolved Posted by Cody Hammock on March 23, 2019
Outage start Saturday, March 23, 2019 5 p.m.
Expected end Saturday, March 23, 2019 8 p.m.

UPDATE: The networking issues have been resolved. Thank you for your patience!

 

Dear Chameleon users,

Starting at about 5:00 PM Central CHI@TACC had an unexpected outage. While most services are back, networking to instances is still being restored. We are working on the problem, and will update when the issue has been resolved.

 

Network maintenance for CHI@TACC

Resolved Posted by Cody Hammock on March 20, 2019
Outage start Thursday, March 21, 2019 9 a.m.
Expected end Thursday, March 21, 2019 12 p.m.

UPDATE: Maintenance is finished.

We will be performing some network modifications at CHI@TACC on the morning of Thursday, March 21 starting at 9:00 AM Central Time. Node connectivity and launches will be intermittently unavailable during the work.

Systems maintenance for CHI@UC

Resolved Posted by Jason Anderson on March 20, 2019
Outage start Thursday, March 21, 2019 2 p.m.
Expected end Thursday, March 21, 2019 4 p.m.

We will be performing some system upgrades at CHI@UC on Thursday afternoon Central Time. During this time node launches and availability may be interrupted at the site.

System Maintenance for CHI@TACC

Resolved Posted by Cody Hammock on February 27, 2019
Outage start Thursday, February 28, 2019 9 a.m.
Expected end Thursday, February 28, 2019 10 a.m.

Update: Work is complete. Unfortunately, We apologize for any inconvenience caused by the unexpected delay in restoring service.

Dear Chameleon users,

In order to perform some maintenance, CHI@TACC will be partially unavailable on Thursday, February 28 2019 from 9:00 AM to 10:00 AM CST. During this time, access to the web interface at https://chi.tacc.chameleoncloud.org and the CLI interface will be interrupted while network access to existing instances is not expected to be affected.

 

Best,

Chameleon Team

Network maintenance at UC March 1 9am-1pm CST

Resolved Posted by Jason Anderson on February 27, 2019
Outage start Friday, March 01, 2019 9 a.m.
Expected end Friday, March 01, 2019 1 p.m.

We will be performing some network maintenance at UC to increase the resources available for experimentation. During this time networking between nodes may be interrupted and the user interface may not be available for periods of time.

Update: the maintenance was completed by 1pm. Thank you for your patience!

JupyterHub down for Docker security update

Resolved Posted by Jason Anderson on February 12, 2019
Outage start Tuesday, February 12, 2019 12:23 p.m.
Expected end Tuesday, February 12, 2019 12:30 p.m.

We will be performing unplanned maintenance on the JupyterHub server to address CVE-2019-5736. This is a critical security bug with the Docker container runtime. The JupyterHub server will be down for a few minutes while the updates are applied. Your existing Notebook servers should come back automatically once the maintenance is finished.

Update: this took a bit longer than expected, but the JupyterHub server is back up after the maintenance. Thank you for your patience.