| Outage start | Thursday, February 03, 2022 11:27 a.m. |
| Expected end | Friday, February 04, 2022 3:10 p.m. |
Update - 3:09 PM CST - The outage should now be resolved.
Due to an upstream hardware failure, L2 stitching connectivity, and the creation of new instances is failing at CHI@UC.
Existing instances not using stitching or the SharedWAN network are not affected.
Site networking staff are investingating, but there is no ETA for resoluton at this time.
| Outage start | Tuesday, February 01, 2022 9 a.m. |
| Expected end | Tuesday, February 01, 2022 2 p.m. |
Update: This maintenance has been reschedule for Feb 25th. Phase2 nodes (all nodes starting with names nc...) will be mostly unaffected.
On Tuesday, Feb 1st, there will be a short interruption the management network for CHI@UC due to network upgrades.
During this time, it will not be possible to create new instances, or change the power state of existing ones. Running instances will not be interrupted.
| Outage start | Monday, January 10, 2022 2:14 p.m. |
| Expected end | Monday, January 10, 2022 6:32 p.m. |
| Outage start | Sunday, November 28, 2021 10 a.m. |
| Expected end | Sunday, November 28, 2021 4 p.m. |
Resolved: The network maintenance at TACC was completed at 1:19 PM (CST) on Sunday, November 28
Network maintenance will be carried out between 10:00 AM and 4:00 PM (CST) on Sunday, November 28. Access to all TACC systems (CHI@TACC, KVM@TACC, and Chameleon Portal) will be unavailable during this time. Instances will continue to run, but users will have no access to TACC-based services and systems until the upgrade is complete.
| Outage start | Friday, November 19, 2021 6 p.m. |
| Expected end | Monday, November 22, 2021 2:10 p.m. |
Update: The outage is now over. Jupyterhub, Trovi, and CHI@UC are now available.
Important Note: Instances created prior to the outage are available, but must be powered back on manually. You can do so via the web ui, or other CLI / API as you prefer. They were shut down prior to the outage to avoid any data-loss.
There will be a total outage for the CHI@UC site 6pm, Friday November 19th - 12pm, Monday November 22nd, due to maintenance on the power system in the data center.
| Outage start | Sunday, October 24, 2021 7 a.m. |
| Expected end | Sunday, October 24, 2021 2:05 p.m. |
Due to a certificate expiration, the authentication system for the Chameleon sites is effectively online, preventing web and CLI-based logins. This affects all Chameleon sites, the user portal, and the Jupyter environment.
We are working with the team providing the certificate service and will update when it is back online.
| Outage start | Wednesday, October 20, 2021 3 p.m. |
| Expected end | Wednesday, October 20, 2021 3:42 p.m. |
Update 3:35pm: Access has been restored. Please let us know if you continue to see issues.
The chameleon Jupyterhub is currently not accessible, as of ~2:40 PM today.
We believe the cause to be related to a network configuration change, and are investigating.
We'll update here with an ETA or resolution.
| Outage start | Wednesday, October 13, 2021 12 a.m. |
| Expected end | Friday, October 15, 2021 6 p.m. |
The helpdesk email help@chameleoncloud.org is currently non-operational. New tickets and ticket replies submitted by e-mail are not being delivered.
New tickets and replies can still be sent via the 'My Tickets' portal page:
https://chameleoncloud.org/user/help/
It is unclear when the ticketing system will be restored, we apologize for the inconvenience.
| Outage start | Monday, October 04, 2021 9:30 a.m. |
| Expected end | Tuesday, October 05, 2021 1:33 p.m. |
Update: 1:30 PM - The object store is now available.
The swift object store for CHI@UC is still down as of 9:30 AM October 5th, we expect resolution by mid-day.
| Outage start | Wednesday, September 29, 2021 11:12 p.m. |
| Expected end | Thursday, October 07, 2021 8:36 a.m. |
The storage system at TACC is currently unavailable. This outage affects launching new instances for CHI@TACC, the object storage for CHI@TACC, and currently running, and starting new instances in KVM@TACC.
It is unclear when services can be restored, and we apologize for the inconvenience.