Reported Outages

CHI@UC had a brief interruption in connectivity, preventing access to chi.uc.chameleoncloud.org. This issue manifested as a failure for the UC control-plane servers to contact the chameleon authentication server, triggered by what was planned to be unrelated work elsewhere in the network.

Upon discovering the issue, the other network changes were backed out, and service has been restored.

CHI@TACC was unavailable from May 25 through the morning of May 28, 2024. This effected the API services and web interface, but did not impact running instances.

We have corrected the problem, and service is restored.

UPDATE: All services are updated and should be working as expected

On the morning of Tuesday, June 4th, there will be a brief outage affecting login to all Chameleon sites and services at 9:30 AM central time.

We expect a 5-10 minute outage while we apply updates to the service that handles federated login.
This won't affect any running workloads or nodes, but you may need to refresh your browser once the outage ends.

CHI@TACC was unavailble between 7:15PM CDT Monday May 20, 2024 and 9:40AM CDT Tuesday May 21, 2024 due to an automation failure issuing an updated SSL certificate. The issue has been corrected and we do not expect further disruption.

The outage on CHI@Edge is now resolved, thank you for your patience.

CHI@Edge is experiencing issues launching and interactiving with containers. Operators are looking into this issue.

UPDATE: The ticketing system is now back online, and operating as normal.

The ticketing system for the Chameleon help desk will be down from 9:00 AM (CDT) on Monday, April 29 until 5:00 PM for maintenance. For assistance during this time, please send an email to users@lists.chameleoncloud.org.

The networking issue has now been resolved

Chameleon's JupyterHub is current experiencing an unexpected outage. Operators are investigating.

The morning of April 16th, from 9:30-10:00am, we are scheduling a maintenance window which will affect the CHI@UC network uplink.
This is in order to debug some issues affecting the routers "upstream" from CHI@UC.

For the duration, you may encounter failures to access the CHI@UC website or API, or access to public IPs.

UPDATE: The instability should be fixed, and logging into services should work as normal.

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Some users are reporting issues authenticating to CHI@UC, CHI@TACC, and CHI@Edge dashboards. We are working on resolving this issue.

Resolved: Work is complete and KVM@TACC is available.

On Wednesday, March 27 2024 KVM@TACC will be unavailable between 8:00am CDT and 4:00pm CDT to perform necessary system maintenance. Access to the KVM@TACC web interface and API will be unavaiable, and network access to instances will be interrupted. Instances will continue to run, even though they will not be reachable.