Floating IP Reservation Outage for CHI@TACC

Resolved Posted by Adam Cooper on July 01, 2022
Outage start Friday, July 01, 2022 5 p.m.
Expected end Wednesday, July 06, 2022 12:56 p.m.

Update July 6th: Reservations for floating IPs at CHI@TACC should work as normal now. 

Update: July 5th

Reservations for Floating IPs at CHI@TACC are still failing. We've identified contributing causes, but do not yet have a fix.

This only affects creation of new leases, if those leases include a reservation for a floating IP. You can work-around this issue by not reserving IP addresses, and using ad-hoc IPs instead. You can find instructions for this method here: https://chameleoncloud.readthedocs.io/en/latest/getting-started/index.html#associating-an-ip-address

Please reach out to the helpdesk if your workflow requires reservable, rather than ad-hoc floating IPs.

Other sites are not affected by this issue.


July 1st: We're observing elevated error rates when attempting to reserve a floating IP address at CHI@TACC. You can work-around this by using an ad-hoc address instead.